Podcast #63 Sustainable Digitalisation - Mark Smitham

On this episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:   

  • What sustainable design really means in public services 
  • Inclusive service design - what does good look like? 
  • How to feed data back to service designers and developers to act upon 
  • What challenges the complex stakeholder networks for public services create for service design and delivery.

 

Citizen Experience Summit - 30 March 2023

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