On this episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:
What sustainable design really means in public services
Inclusive service design - what does good look like?
How to feed data back to service designers and developers to act upon
What challenges the complex stakeholder networks for public services create for service design and delivery.
Tim is the Community Director at Government Transformation magazine, maintaining engagement with our public sector audience through learning and networking activities, and hosting the weekly Government Transformation Show.