'My parrot ate it' - DVLA certificate online replacement service demonstrates value

“I wasn’t concentrating and shredded it”, “it was in my trouser pocket and went through the washing machine” and “my parrot destroyed it” are among the most unusual reasons people have shared with DVLA for needing a replacement vehicle registration certificate (V5C).

Today's a slow news day, so some of our favourite excuses shared with DVLA were:

My child covered their school book with it.

I left it at a hotel in the Gobi Desert when driving across Asia during my gap year.

Someone bought me a car for my birthday – they wrapped the keys in the V5C and I tore it open without knowing.

The dog ate it.

It blew out the window and when I went to look for it, it was gone.

My grandchild took it to play outside and buried it in the mud.

DVLA launched an online service to get a replacement V5C in September 2020 and is the quickest way to replace the document. Motorists can order a replacement no matter the reason and since launch the service has been used more than 300,000 times (around 5,800 times a week).

Julie Lennard DVLA"Our online service to replace a V5C is quick and easy to use and means customers will receive their replacement vehicle registration certificate within the week," said Julie Lennard, DVLA Chief Executive. "So whether you misplaced your V5C, it’s being digested by your pet or your kids have used it for arts and crafts - the quickest way to get a replacement is on GOV.UK."

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