Since its launch in June 2020 the service has proven extremely popular, with over 60% of motorists needing to tell DVLA about a change of address choosing to use the online service instead of through the post.
This new online service slashes the amount of time it takes to receive a new log book from up to 6 weeks to around 5 days, with motorists able to update their address details in minutes.
Over 92% of those who have used the agency’s online services said they were easy, or very easy to use, while 98% said they would use them again in the future, a recent DVLA survey revealed.
"We are delighted that the new Change of Address for a V5C log book online service has proven so popular with motorists, less than a year after launching," said DVLA Chief Executive Julie Lennard. "We want our customers to be able to deal with us in the way that suits them, and our online services are designed to be flexible and easy to use."
This milestone comes as DVLA launches a new digital campaign to promote its online services. These include renewing a driving licence, changing an address, ordering a replacement V5C log book, or telling DVLA you’ve bought or sold a vehicle.
The campaign is aimed at motorists and highlights DVLA’s online services on GOV.UK. These will always be the quickest, simplest and in many cases the cheapest way to deal with DVLA.
James is the Editor of Government Transformation magazine, and has been covering digital government and public sector reform for 20 years. He also oversees the development of the UK's biggest network of public sector transformation conferences.