Infographic: A Blueprint for Public Sector Organisations of the Future
Tim Coulthard
What culture, capabilities and processes do public sector organisations need to prioritise to deliver effective outcomes for citizens - now and in the future? We asked our community of public sector leaders to share their insights, visualised here in an infographic.
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Risk tolerant
Accepts an element of risk in pursuit of innovation
Investor in skills
Values staff progression and development
Values data
Prioritises evidence-based policy decisions
Flexible working model
Allows staff to choose work locations and patterns that suit their lives
Digitally capable workforce
Empowers all staff to fulfil technical capabilities
CX-Driven
Values user-centred design as a priority
Technology roadmap
Keeps pace with the tech market
Transparent
Committed to information sharing with public and partners
Open and collaborative
Values partnership projects with other public sector bodies
Diverse procurement
Welcomes emerging suppliers as well as legacy providers
Open to innovation
Welcomes challenges to established processes
Rapid decision-making
Capable of responding to a volatile environment
Inclusive recruitment
Builds teams with diverse skills and backgrounds to unlock innovation
Community engaged
Involves its population in decision making for service delivery
