GovX Show #53 - Designing for All: User-Centric Public Services

Modern public service design has to successfully balance the needs of varied stakeholders - from technically-savvy digital natives, to at-risk users without internet access or mobile device access whose needs can never be neglected.

Rachel Nixon, Deputy Director for Digital Project Delivery at the Department for Transport, joins us on this episode to explain how the organisation's digital teams are managing the challenges of accessible, inclusive innovation.

Explore these issues in more detail by watching the panel Session 'Inclusive by Design: Building Better Government Services' at the Citizen Experience Show, which features practical design advice from digital leaders from the Department for Transport and HM Courts & Tribunals Services.